14) How to raise D365 Support Ticket Using LCS

-
There are Two type of Tickets are available in LCS for D365FO 
  1. Normal Support Ticket 
  2. Production Outage




Normal Support Ticket


This ticket is available for you all hosted environment of LCS. using following steps you can create the ticket.


Step-1  Login to LCS to Enter on your project tile.
Step-2  click on ham-burger icon and click on support menu item

Step-3 Click on support tab from left panel and then click on submitted to Microsoft Tab.
Step-4 Now Click on Submit incident.




Step-5 There are 5 different category available please select the category as per your requirement and click next. in my case i have selected last category.


Step-6 In below image you can find more sub category. select the issue related category and click on next. For demo purpose i have selected Document routing agent.


Step-7 Fill the required field. select environment and enter all information related to the Error you are facing and click next.



Step-8 Enter Contact person information, To whom Microsoft will contact to discuss the issue.
In the last of the screen you find the additional Email section. 

Here you can Enter the email address so Microsoft will remain them in loop of email conversation. 

Step-9  This is the final step of normal support ticket. Please select subscription type of ticket and category and click submit. 

Production Outage


This type of ticket Microsoft reveal for their customer on end of the Dec-2017. This ticket only available for production server only. Microsoft engineer use to called this Red Button.

using following steps you create Production outage.

Step-1  Login to LCS to Enter on your project tile.
Step-2  click on ham-burger icon and click on support menu item


Step-3 Click on support tab from left panel and then click on submitted to Microsoft Tab.
Step-4 Now Click on Report production outage.


Step-5 Set the check box yes and select the issue type from drop down and click continue.


Step-6 Enter the title of the issue. 
Step-7 Mark check box yes if you receiving any error message.
Step-8 Mark check box yes if you if you tried this on another browser.
Step-9 Mark check box yes if you know when production outage begin.
Step-10 Enter Detail of the issues and click next.
Step-10 Enter the contact person Information and click next. In next window you will get the ticket reference number.

Comments

Post a Comment

Popular posts from this blog

Customization on Sales invoice Report in D365 F&O

-
 We have a requirement to create a new design and show some new fields in the sales invoice report.  So for that we need to consider the below steps :-  1) Controller class than extends standard class and create alogic. 2) Create a print management class to call the new design. 3) Extension of DP class to write a logic. 4) Report design. ==================================================================== 1) Controller class : -  /// <summary> /// Extension of the controller class to call the custom design of report "MMSSalesInvoice.report" for MMS legal entity. /// </summary> class MMSSalesInvoiceController extends SalesInvoiceController {        public static MMSSalesInvoiceController construct()         {             return new MMSSalesInvoiceController();         }         public static void main(Args _args)         { ...
Read more

75) COC - Create a coc of the table modified method

-
 /// <summary> /// The <c>AvaEntAssetChecklistVariableOptionsDbt_Extension</c> contains the TransMountain extending logic for the <c>EntAssetChecklistVariableOptions</c> table. /// </summary> [ExtensionOf(tableStr(EntAssetChecklistVariableOptions))] final class AvaEntAssetChecklistVariableOptionsDbt_Extension {     /// <summary>     /// Processes the modified field event for TransMountain fields.     /// </summary>     /// <param name = "_fieldId">reference to field id</param>     public void modifiedField(FieldId _fieldId)     {         EntAssetChecklistVariableOptions entAssetChecklistVariableOptions;         next modifiedField(_fieldId);         // Default must be marked for only one check list line for the varaible.         if (_fieldId == fieldNum(EntAssetChecklistVariableOptions,...
Read more

46) D365 FO: SHAREPOINT FILE UPLOAD USING X++

-
Image
Requirement : Uploading a file in Sharepoint online using X++ and inside from Microsoft Dynamics 365 finance and operations. Prerequisites: The current user id of Microsoft Dynamics 365 Finance and operations should have proper rights and privileged in Sharepoint Online. Sample Code: In this scenario i am creating a text file in Microsoft Dynamics 365 finance and operations and then uploading its memory Stream in Sharepoint online using X++ . You can modify the X++ code in D365 finance and operations as per your need. class RunnableClassRun { /// /// Runs the class with the specified arguments. /// /// The specified arguments. public static void main(Args _args) { System.UriBuilder builder = new System.UriBuilder(“ https://XXXXXX.sharepoint.com&#8221 ;); str extId = xUserInfo::getExternalId(); Microsoft.Dynamics.AX.Framework.FileManagement.SharePointDocumentStorageProvider provider; Microsoft.Dynamics.AX.Framework.FileManagement.DocumentLocation documentLocation ...
Read more